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Simplifying the E-commerce Order Management 

Simplifying the E-commerce Order Management
We worked with an Order Management
Platform which provides their users with a
comprehensive solution that centralises Order
Fulfilment, Omni-Channel Product Listings,
Inventory and multi-warehouse Administration,
and cohesive management of Catalogue and
Marketplace Promotions.
  • Expert Review
  • Task Flow Optimization
  • Navigational structure Redesign
  • Wireframing
  • Visual Design

The Engagement

START

2 Designers

TRANSFORM

3 Designers

Crafting Optimized Solutions

Through in-depth workshops and task flow analysis, we deconstructed the convoluted order processing system. Using journey mapping techniques, we identified loopholes and crafted optimized solutions. Extensive stakeholder discussions validated our approach, leading to significant improvements: streamlined order fulfilment, more affordable actions, noticeable alerts, and identifiable tasks.

Redesigned for Effortless Navigation.

The OMS navigation is redesigned to group orders by their status. We introduced a workbench approach to help users manage delays and identify actionable orders quickly, resulting in faster, more efficient processing.

Embedded Grids for Instant Product Details.

The OMS navigation is redesigned to group orders by their status. We introduced a workbench approach to help users manage delays and identify actionable orders quickly, resulting in faster, more efficient processing.

Actions always visible, always ready.

Actions are no longer hidden! Quicker order processing is enabled with suggestive actions prominently displayed for every order and product improving workflow efficiency.

Revamping the Order Management System

We revamped all aspects of an Order Management System, to promote an enriched and task-oriented user experience. With System Guidance and Communication at each step along with clear Status Affordance, Task and Alert Updates, the redesigned platform was one which encouraged prompt resolution, reduced cognitive load and fostered business efficiency.

Order at a Glance -Detailed Overview

Provides a complete order overview,
including its current state, errors,
product and shipment details, along with
guidance for the next steps.

Slide 1

Efficient Issue Resolution - Dedicated Task Hub.

A dedicated space to resolve problems
and complete pending tasks for an order,
ensures a focused and task-oriented
user experience.

Slide 2

Effortless Processing -Streamlined Order Journeys.

Single Order Processing made easier,
efficient and direct. Process individual
orders with a streamlined interface,
requiring minimal clicks and eliminating
multi-tab navigation.

Slide 3

Immediate Insights -Affordable and Actionable Prompts.

The system now provides prompt
feedback, ensuring users never feel lost.
The user is clearly made aware of all relevant, recommended and mandatory ,
tasks and their completion status at
every stage of the flow.

Slide 4

Guided by Conversation -Intuitive UI. Instant Affordance.

Conversational interface guides users
with Order Status, Alerts and Prompts
with their respective recommendations
at every step.

Slide 5

Explore Case Studies

Healthcare At Copods, we leverage technology to enhance global healthcare delivery. Our context-driven approach and careful use of data improve efficiency, accessibility, and quality of care. By integrating relevant technology and understanding human behaviors.
Artificial Intelligence With the advent of generative AI, we at Copods work with our clients across a range of domains to enable their products with AI which is capable, helpful, easy to understand and trustworthy.
E-commerce and Logistics We have partnered with the top companies to deconstruct the convoluted order processing process while reducing the barrier of entry to users.
Networking and Data Storage We’ve worked with the industry leaders to make Network management effortless and accessible to people of all abilities.
EdTech With the advent of generative AI, we at Copods work with our clients across a range of domains to enable their products with AI which is capable, helpful, easy to understand and trustworthy.
Life Sciences Our teams have partnered with Life Sciences software providers to enhance process efficacy through pragmatic innovation. This was done through automation which enables faster and accurate decision-making.
Cybersecurity We co-create innovative cybersecurity solutions to enhance global digital infrastructure protection. Our expertise in SOC workflows, MITRE ATT&CK, threat modeling, and incident response ensures our solutions are user-friendly, efficient, and trustworthy.
Banking and Finance We have worked with financial institutions to make various aspects of investing and managing funds delightful and easy to understand.

Your challenges, our mindshare

We believe in focussing on the 40% for delivering 100% impact.

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